TOPRANK EUROPE SAS, 32 allée de la Robertsau, 67000 Strasbourg, France (SIRET: 981 664 568 00012) operates this website and acts as Data Controller for the personal data collected through it.
Contact: info@toprankeurope.com
We collect the following categories of information:
Information you provide voluntarily — name, email address, phone number, and any details submitted through contact or enquiry forms.
Technical data — IP address, browser type and version, operating system, referring URLs, and pages visited, collected automatically when you browse the site (subject to your cookie choices).
Security signals — data used to detect and prevent spam and fraudulent submissions (via reCAPTCHA and Akismet).
Cookie/identifier data — depending on your choices, cookies or similar identifiers may be stored/read for analytics, advertising, and embedded content.
Your personal data is processed for the following purposes and on the following legal bases:
Responding to your enquiries and quote requests — legitimate interest (responding to incoming requests) and, where applicable, taking steps at your request prior to entering into a contract.
Managing client relationships and service delivery — performance of a contract.
Fulfilling legal and tax obligations — legal obligation.
Improving and securing the website — legitimate interest.
Analytics and audience measurement — consent (via cookie banner/settings).
Advertising and remarketing — consent (via cookie banner/settings). This may involve profiling (e.g., showing ads based on your interactions), only where you have given consent.
You can manage your cookie preferences at any time via the cookie banner/settings (accept, refuse, or customise). Refusing cookies is available with the same level of simplicity as accepting them. You may also adjust your browser settings, but this may limit certain features of the Site.
The exact list of cookies and their lifespans is available in our Cookie Policy, generated and maintained via Complianz.
We share data with the following categories of service providers, strictly for the purposes described above:
Hostinger — web hosting
Google — Analytics, Ads, Maps, reCAPTCHA, YouTube
Meta — Pixel (advertising)
Akismet (Automattic) — spam detection
We do not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes.
These providers act as data processors on our behalf (or, in some cases, as separate controllers for their own services). Where data is transferred outside the European Economic Area, we implement appropriate safeguards (see Section “International Transfers”).
Where applicable, consent choices are recorded and managed through Complianz (cookie banner/settings) to demonstrate compliance.
Some of our service providers may process personal data outside the European Economic Area (EEA). Where this occurs, transfers are made either:
to countries recognised by the European Commission as providing an adequate level of protection, or
subject to appropriate safeguards, such as the Standard Contractual Clauses (SCCs) adopted by the European Commission, supplemented where necessary by additional technical and organisational measures.
Where applicable, transfers to certain US organisations may rely on an EU adequacy framework for certified organisations.
Personal data is retained for the following periods:
Contact enquiry data (prospects): up to 3 years from the last contact initiated by you.
Client / contractual data: for the duration of the relationship, then archived as required by applicable legal obligations (e.g., accounting records).
Analytics data: retained according to our Google Analytics configuration and applicable limits.
Cookies: stored for the duration indicated in the cookie settings (session or fixed lifespan).
You have the following rights regarding your personal data under the GDPR:
Right of access — obtain a copy of the data we hold about you.
Right of rectification — correct inaccurate or incomplete data.
Right of erasure — request deletion of your data (subject to legal retention obligations).
Right to restrict processing — limit how we use your data in certain circumstances.
Right to data portability — receive your data in a structured, machine-readable format.
Right to withdraw consent — at any time, for processing based on consent (cookies, marketing).
To exercise these rights, contact us at info@toprankeurope.com (or by post at the address in Section 1). We aim to respond within one month of receiving your request (this period may be extended in complex cases as permitted by law). We may request additional information to verify your identity where necessary.
If you are unsatisfied with our response, you may lodge a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés) via its website.
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include access controls, encrypted communications (HTTPS), and regular backups.
No transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
We apply access controls and limit access to personal data to authorised persons only.
This Privacy Policy may be updated periodically to reflect changes in our practices, our service providers, or applicable law. The date of the most recent update is shown at the top of this page. Where required, we may also display a notice on the Site (including via the cookie banner) to inform users of material changes.
